Privacy Policy

Effective Date: January 4, 2025

Introduction

Rescue Tracker ("we," "our," or "us") is committed to protecting your privacy and being transparent about how we collect, use, and share information. This Privacy Policy outlines our practices regarding data collection and usage through our animal rescue management platform.

By using Rescue Tracker, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services:

For All Users

  • User account information (name, email, phone number)
  • Usage data and analytics
  • IP addresses and device information
  • Cookie and session data

For Rescue Organizations

  • Organization and facility details
  • Animal records and intake information
  • Adoption application data
  • Volunteer and foster information
  • Medical records and treatment information
  • Donation and financial data

For Pet Owner Accounts (Free)

  • Personal pet information (name, breed, age, weight, photos)
  • Pet medical records and vaccination history
  • Veterinarian contact information
  • Medication and treatment schedules
  • Dietary information and preferences
  • Emergency contact information
  • Behavioral notes and milestones

For Pet Owners: Your personal pet records are private and will only be used to provide you with the service. We do not share individual pet owner data with third parties, but may use aggregated, anonymized data for statistical purposes as described below.

How We Use Your Information

Marketing & Product Development

We may use collected information (including anonymized and aggregated data) for:

  • Marketing Communications: To send newsletters, updates, and promotional materials about Rescue Tracker services
  • Product Development: To improve our platform and develop new features based on usage patterns
  • Research & Analytics: To analyze trends in animal rescue operations and outcomes
  • Publications: To create case studies, success stories, and statistical reports (using anonymized data)

Geographic & Statistical Analysis

We may publish or use for marketing purposes:

  • Regional adoption statistics and success rates
  • Geographic distribution of rescue operations
  • Aggregate rescue outcome data
  • Anonymized demographic information about rescue organizations
  • Pet ownership trends and statistics

Important: All geographic and statistical data used for marketing or publication will be aggregated and anonymized to protect individual privacy. No personally identifiable information will be included.

HIPAA Compliance & Medical Records

Critical Policy Statement: We will NEVER sell, share, or use private HIPAA-protected records for marketing purposes. Animal medical records containing sensitive health information are strictly protected.

Our commitment to medical record privacy:

  • Individual animal medical records are encrypted and securely stored
  • Access to medical records is restricted to authorized rescue personnel only
  • Medical records are never shared with third parties without explicit consent
  • Only aggregated, anonymized medical statistics may be used for research
  • Pet owner medical records remain completely private

Any statistical or aggregate medical data used for marketing or publications will be:

  • Fully anonymized with no identifying information
  • Presented only in aggregate form (e.g., "75% of dogs were vaccinated within 48 hours")
  • Never linked to specific animals, organizations, or individuals

Data Sharing & Third Parties

We may share information with:

  • Service Providers: Third-party services that help us operate (hosting, email, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize sharing

We do NOT:

  • Sell personal information to third parties
  • Share individual medical records without consent
  • Provide personally identifiable information to marketers
  • Share pet owner records with rescue organizations

Data Security

We implement appropriate security measures including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure backup and recovery systems
  • Employee training on data protection

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data
  • Withdraw consent at any time

Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@rescuetracker.org
Address: Rescue Tracker
3044 Bardstown Rd. Suite 233
Louisville, Kentucky 40223

Last Updated: January 4, 2025